Jetmobile

Declaration and engagement of the management  

Jetmobile has always been committed to satisfying its customers’ needs by supplying products and services with a high level of reliability, maintainability, and functionality, delivered on time and competitively priced.

Jetmobile has always been a Quality driven company and, in 2007, we made the strategic decision to upgrade our Quality Management System to meet the requirements of the ISO 9001:2000 International standard. In 2009, Jetmobile was upgraded to ISO 9001:2008.

In order to continually meet and improve our quality commitment, the contribution and responsibility of all our staff working as individuals and together are necessary to meet our commitment to quality.

We must concentrate all our efforts on assuring a durable customer satisfaction and on a continuous improvement.

Our aims are as follow: 

COMMITMENT TO CUSTOMER CARE

We must be focused on our customers’ requirements and have a strong commitment to providing a high level of customer service.

We must pride ourselves on listening to our channel partners and customers and responding by delivering high quality solutions supported by a high level of service and support.

We have to be available as a team of presales support engineers to provide advice on the full range of our solutions. In addition to this, a specialist Consultancy and Support team has to provide technical assistance and advice for projects.

We need to continually monitor the level of customer satisfaction through the following activities:

• Telephone interviews.
• Customer satisfaction surveys.
• Courtesy calls to channel partners.
• Product registration forms.
• Product wish lists.
• Focus groups.

All information will provide feedback to the core processes of the business and drive future product innovation and enhancements. Customers’ comments regarding service and support will be regularly reviewed and relevant action implemented as required.

Customer complaints will be dealt with effectively and efficiently and will be escalated to the highest level if required.

COMMITMENT TO QUALITY

Our commitment to quality ensures that we can deliver our business objectives. Our aim is to provide innovative solutions that exceed our customers’ expectations, are designed and built to specification and are delivered on time, every time.

We must all be focused on the development of our Quality Management System to enable us to identify and implement improvement measures throughout the business.

Jetmobile will constantly monitor its performance against key service level indicators. These service levels are designed to ensure efficient and effective delivery of the solution to our customer.

 

I will place all the necessary resources at your disposal to implement this quality policy, to deploy the quality aims and durable improvement of the Quality Management System.

The quality policy is at everyone’s disposal on our internal network and will be sent by email to all the staff. It will be regularly maintained with indicators and comments.

I appoint Stéphanie BUSSON to be my representative to all our internal and / or external partners for any subject concerning the quality. She has the authority to:

• assure that the Quality Management System described in our quality manual is correctly implemented, deployed and maintained;
• keep me informed of its functioning and all possible improvements;
• help people implement and live with the Quality Management System.

Jetmobile has a history of Quality Improvement Initiatives and has developed a staff culture of 'Quality Improvement'.  The Quality Management System will help you work more efficiently and together we will be able to reach all goals.

 

Jean-François d’ESTALENX